Terms of Service

VELORA — Official Terms of Service

Last Updated: October 30, 2026

1. Overview

Welcome to VELORA.

These Terms of Service (“Terms”) govern your access to and use of our website, https://angelfe.com, including all products, content, features, services, and purchases made through our online store.

Throughout these Terms, “VELORA,” “we,” “us,” and “our” refer to the merchant operating the VELORA online store. “You,” “your,” and “customer” refer to any individual accessing our website or purchasing our products.

By accessing our website or placing an order, you agree to comply with these Terms and any applicable policies referenced herein.

Please read these Terms carefully before completing a purchase.

If you disagree with these Terms, you should discontinue use of the website.

Nothing in these Terms excludes, restricts, or overrides consumer rights that cannot legally be waived under applicable law.

2. Eligibility and Use of Our Website

By using this website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the legal age of majority in your jurisdiction, you must have the appropriate authorization of a parent or legal guardian.

You agree to provide accurate, current, and complete information when making purchases or communicating with our customer support team.

You must not:

• Use our website for fraudulent, illegal, or unauthorized purposes.

• Submit false billing, payment, or delivery information.

• Attempt to interfere with website security or payment processing.

• Use automated systems to disrupt, overload, or exploit our services.

• Impersonate another person or misrepresent your authority to make a purchase.

• Reproduce or commercially exploit website content without authorization.

• Engage in conduct that violates applicable laws or the rights of others.

We reserve the right to restrict access to the website where reasonably necessary to protect customers, our systems, and our legitimate business interests.

3. Product Information and Availability

VELORA makes reasonable efforts to provide accurate product descriptions, photographs, specifications, availability information, and prices.

However, minor variations in color appearance, packaging, or presentation may occur because of screen settings, manufacturing processes, or other legitimate factors.

Such variations do not permit VELORA to supply a materially different product without the customer's agreement.

Product availability may change without prior notice.

We reserve the right to:

• Limit quantities offered for sale.

• Discontinue products.

• Introduce or remove product variations.

• Update product descriptions.

• Correct inaccurate information.

• Restrict sales to locations where fulfillment is unavailable or legally prohibited.

These actions will not retroactively remove rights arising from an accepted purchase.

All material product characteristics disclosed at checkout form part of the applicable sales agreement.

4. Orders and Contract Formation

Submitting an order constitutes an offer to purchase the selected products under the terms displayed at checkout.

An automated order acknowledgment confirms that we have received your request. Unless otherwise required by law, this acknowledgment does not necessarily constitute final acceptance.

An order is accepted when we confirm acceptance or dispatch of the merchandise, as applicable to the purchase process.

We may decline or cancel an order before acceptance for legitimate reasons, including:

• Product unavailability.

• Inaccurate or incomplete payment information.

• Unsuccessful payment authorization.

• Reasonable evidence of payment fraud.

• Suspected unauthorized transactions.

• Clearly identifiable pricing or technical errors.

• Legal, regulatory, or shipping restrictions.

• Orders that cannot reasonably be fulfilled.

If payment has already been collected for an order that we decline or cancel, we will issue an appropriate refund promptly and in accordance with applicable law.

Once an order has been accepted, cancellation rights and obligations will be governed by the agreed contract and applicable consumer law.

We will not substitute materially different goods without the customer's consent.

5. Pricing, Currency, and Payment

Product prices are displayed on our website and confirmed during checkout.

Prices may be changed at any time for future purchases.

The final amount payable will be presented before the customer completes the order, including applicable shipping costs and taxes collected by VELORA.

Depending on the customer's location and payment provider, currency conversion charges or foreign transaction fees may apply.

Such charges are determined by the relevant financial institution unless expressly included in our checkout price.

We reserve the right to correct obvious clerical, technical, or pricing errors.

Where a material pricing error is discovered before order acceptance, we may decline the affected order and notify the customer.

Where a pricing issue arises after order acceptance, it will be resolved in accordance with the applicable contract and consumer law.

VELORA does not authorize undisclosed charges.

6. Payment Authorization and Fraud Prevention

By submitting payment information, you confirm that you are authorized to use the selected payment method.

All transactions are subject to authorization by the relevant payment processor or financial institution.

We may conduct reasonable fraud-prevention and order-verification checks.

Where a transaction raises legitimate security concerns, we may temporarily delay processing while conducting a proportionate review.

We may request reasonable additional information necessary to verify the transaction, subject to applicable privacy and data protection laws.

If an order cannot be verified or lawfully fulfilled, it may be canceled and refunded as required.

Fraud prevention measures will not be used to deny valid statutory refund rights or unreasonably delay lawful remedies.

7. Shipping, Processing, and Delivery

Orders are processed according to the shipping and fulfillment information displayed on our website and at checkout.

Processing times and estimated delivery periods may vary based on:

• Product availability.

• Order volume.

• Destination country.

• Carrier operations.

• Customs procedures.

• Public holidays.

• Weather conditions.

• Other circumstances affecting transportation.

Estimated delivery times are not unconditional guarantees unless expressly identified as such.

However, VELORA will comply with legally binding dispatch and delivery deadlines.

If we become aware that an order cannot be dispatched within the promised period, we will provide the notification, cancellation options, and refund rights required by applicable law.

Where US federal shipping regulations apply, delayed orders will be handled in accordance with applicable Federal Trade Commission requirements.

Customers are responsible for providing a complete and accurate shipping address.

If incorrect information supplied by the customer results in additional delivery charges, those charges may be the customer's responsibility where legally permitted.

If a package is lost, damaged, or not delivered, responsibility will be determined under applicable consumer law.

A carrier's delivery confirmation may be used as relevant evidence but does not automatically eliminate VELORA's responsibility for delivery.

8. International Orders, Customs, and Import Charges

VELORA may offer international shipping to selected countries and territories.

International deliveries may be subject to customs clearance, import duties, destination taxes, and other government-imposed charges.

Any amounts collected by VELORA will be disclosed during checkout.

Where additional import charges are payable directly by the customer, this responsibility will be communicated as required by applicable law.

Customers should review applicable import requirements before ordering.

VELORA is not responsible for unlawful import requests or restrictions beyond its reasonable control.

However, we remain responsible for fulfilling our own disclosure, delivery, and refund obligations under applicable law.

9. Returns, Cancellations, and Refunds

All eligible returns and refunds are governed by our separately published Return & Refund Policy, which forms part of these Terms.

For voluntary, change-of-mind returns, our standard return request period is 14 calendar days after delivery, unless a longer contractual or statutory period applies.

Eligible voluntary returns must satisfy the conditions stated in our Return & Refund Policy.

Customers should request return instructions before shipping products back to us.

Return shipping costs for voluntary returns may be the customer's responsibility where permitted by law and properly disclosed.

Damaged, defective, misdescribed, or incorrectly supplied products will be handled in accordance with applicable consumer guarantees.

Nothing in these Terms restricts statutory cancellation rights, legal warranties, or mandatory remedies.

Any additional customer-service commitment expressly advertised by VELORA, including an applicable 90-day promise, will be honored according to its disclosed terms and does not replace statutory rights.

10. Product Care, Safety, and Proper Use

Customers are responsible for reading and following all product instructions, warnings, care information, and safety guidance provided with the purchased merchandise.

Products must be used only for their intended purposes and under appropriate conditions.

Where a product contains an electrical heating component, customers must comply with its specific operating instructions and safety warnings.

Customers must not intentionally modify, dismantle, or operate products in an unsafe manner.

VELORA is not responsible for losses caused solely by proven intentional misuse or unauthorized alterations, except where responsibility cannot legally be excluded.

Normal product use, foreseeable use, manufacturing defects, or inadequate safety instructions are not automatically considered customer misuse.

Products marketed for comfort or warmth are not represented as medical devices or treatments unless expressly stated and legally supported.

Nothing in this section limits rights arising from defective or unsafe products.

11. Promotions, Discount Codes, and Special Offers

VELORA may offer promotional pricing, discount codes, bundled offers, limited-time sales, or other marketing incentives.

Unless expressly stated otherwise:

• Offers are valid only during the advertised promotional period.

• Discount codes must meet their published eligibility conditions.

• Promotions cannot be combined unless expressly permitted.

• Offers are subject to reasonable quantity restrictions disclosed to customers.

• Discounts have no cash value and cannot be redeemed separately for money.

We reserve the right to correct technical errors affecting promotional campaigns.

Promotions already accepted as part of a binding purchase will be honored unless a lawful basis for cancellation exists.

Any advertised promotional conditions must be disclosed clearly before purchase.

12. Intellectual Property Rights

All original website content, including branding, logos, product photography owned or licensed by VELORA, graphics, written material, visual designs, and other protected elements, is owned by VELORA or its respective licensors.

Such content is protected by applicable intellectual property laws.

Customers are granted a limited, nonexclusive, nontransferable permission to access and use the website for lawful personal shopping purposes.

Without prior written authorization, users may not:

• Reproduce protected content for commercial purposes.

• Redistribute copyrighted website materials.

• Use VELORA branding in a misleading manner.

• Impersonate VELORA or create unauthorized storefronts.

• Remove proprietary notices from protected materials.

• Use our content in connection with fraudulent products or services.

We reserve the right to enforce applicable intellectual property rights.

This section does not restrict uses permitted by law.

13. Reviews, Feedback, and User Submissions

Customers may voluntarily submit reviews, comments, photographs, suggestions, or feedback regarding products or services.

Submitted content must be truthful and must not infringe the rights of third parties.

We may moderate or remove content that is unlawful, abusive, fraudulent, discriminatory, misleading, spam-related, or otherwise violates applicable platform rules.

We will not suppress legitimate negative reviews solely because they express dissatisfaction.

When a customer voluntarily authorizes publication of a review or photograph, they grant VELORA a limited, nonexclusive license to reproduce and display that content in connection with our products and customer feedback, subject to applicable privacy laws and permissions.

Customers retain ownership of their original submissions.

We may request reasonable evidence to verify a purchase before identifying a review as verified.

14. Website Accuracy and Technical Availability

VELORA makes reasonable efforts to maintain a functional, secure, and accessible online store.

However, temporary interruptions may occur because of maintenance, platform updates, hosting issues, or events beyond our reasonable control.

We do not guarantee that the website will remain uninterrupted or free from every technical error.

We may correct website errors or modify nonessential features without advance notice.

These provisions concern website availability and do not exclude rights relating to purchases, payment security, defective products, or other legally protected matters.

15. Third-Party Services and Shopify

Our store is powered by Shopify, which provides the ecommerce infrastructure used to operate our website.

Certain functionality may be provided by independent third-party services, including payment processors, shipping carriers, and technical service providers.

The terms and privacy practices of these providers may apply when customers interact with their services.

VELORA remains responsible for its own obligations as the merchant and seller to the extent required by law.

We are not responsible for independent third-party conduct unrelated to our legal obligations, except where applicable law provides otherwise.

Shopify's provision of ecommerce technology does not make Shopify the seller of products purchased from VELORA.

16. Privacy and Personal Information

Customer information is collected and processed in connection with legitimate business activities, including:

• Processing orders.

• Handling payments.

• Arranging shipping.

• Providing customer assistance.

• Preventing fraudulent transactions.

• Meeting applicable legal obligations.

• Sending marketing communications when lawfully authorized.

Personal information will be handled according to our separately published Privacy Policy and applicable data protection laws.

Customers may exercise their legal privacy rights by contacting our support team.

We will not interpret acceptance of these Terms as blanket consent to optional marketing communications where separate consent is legally required.

17. Warranty Disclaimers

Except as expressly stated in product descriptions, written guarantees, or mandatory law, VELORA does not provide additional voluntary guarantees beyond those disclosed with the purchase.

Website content is provided for general information and shopping purposes.

Nothing in these Terms excludes statutory warranties, consumer guarantees, legal obligations relating to product conformity, or rights concerning defective goods.

Any limitation of an implied warranty applies only to the extent permitted by the law governing the particular transaction.

No provision in these Terms reduces the scope of an express product guarantee already provided to the customer.

18. Limitation of Liability

To the maximum extent permitted by applicable law, VELORA will not be liable for losses that are remote, unforeseeable, or unrelated to a breach of its legal or contractual obligations.

Where legally permissible, liability for business-related indirect losses, including lost commercial profits or lost business opportunities, may be excluded.

For claims where a contractual liability cap is legally enforceable, VELORA's aggregate contractual liability may be limited to the amount paid for the order giving rise to the claim.

These limitations do not apply where prohibited by law.

In particular, nothing in these Terms excludes or restricts liability for:

• Death or personal injury caused by negligence where liability cannot legally be limited.

• Fraud or fraudulent misrepresentation.

• Defective or unsafe products where product liability laws apply.

• Breaches of mandatory consumer guarantees.

• Refunds or remedies required by consumer protection law.

• Intentional misconduct or other liability that cannot legally be excluded.

Consumers retain all non-excludable statutory remedies.

19. Customer Responsibility and Indemnification

Customers are responsible for losses directly caused by their own unlawful conduct, intentional misuse of our services, infringement of intellectual property rights, or fraudulent activity.

Where permitted by law, a customer may be required to compensate VELORA for reasonable, proven losses directly resulting from such conduct.

No customer is required to indemnify VELORA for its own negligence, breach of contract, defective products, or failure to comply with applicable law.

Any indemnification obligation will be interpreted proportionately and will not restrict mandatory consumer rights.

20. Chargebacks and Payment Disputes

Customers experiencing an order or payment problem are encouraged to contact VELORA customer support so that we can investigate and attempt to resolve the matter.

VELORA may review supporting documentation, order records, shipping information, and payment evidence when responding to a disputed transaction.

We reserve the right to challenge claims that are demonstrably fraudulent or materially inaccurate through lawful payment-provider procedures.

Nothing in these Terms restricts the customer's legal right to dispute a payment, contact a financial institution, or seek a refund or remedy under applicable law.

We do not impose automatic financial penalties merely because a customer initiates a lawful payment dispute.

21. Events Beyond Our Reasonable Control

VELORA will not be responsible for a failure or delay caused solely by extraordinary circumstances beyond its reasonable control, to the extent permitted by law.

Such circumstances may include:

• Natural disasters.

• Severe weather events.

• Government restrictions.

• Customs disruptions.

• Major carrier interruptions.

• Widespread infrastructure failures.

• Other extraordinary events that could not reasonably have been prevented.

We will take reasonable steps to minimize disruption and communicate material delays.

This clause does not eliminate customers' legal rights to cancel delayed orders or obtain refunds where required by law.

22. Suspension and Termination of Website Access

We may restrict or terminate access to our website where reasonably necessary because of unlawful activity, serious misuse, security threats, or material violations of these Terms.

Where appropriate, we may provide notice and an opportunity to resolve the issue.

Suspension of website access does not automatically cancel existing orders, remove outstanding refund obligations, or invalidate consumer rights.

Any outstanding purchase will be completed or resolved in accordance with applicable law.

23. Changes to These Terms

VELORA may revise these Terms to reflect legal, operational, security, or commercial developments.

Updated Terms will be posted on our website with a revised effective date.

Changes generally apply prospectively.

Terms that formed part of an accepted order will not be materially changed to the customer's detriment without a lawful basis or required agreement.

Continued use of the website after publication of updated Terms may constitute acceptance of those changes to the extent legally permitted.

24. Governing Law and Dispute Resolution

These Terms will be interpreted according to the laws applicable to the relevant transaction, subject to mandatory consumer protection provisions.

Nothing in these Terms deprives consumers of protections or legal remedies granted by the mandatory laws of their country of habitual residence where those laws apply.

Customers are encouraged to contact our support team before initiating formal proceedings so that issues may be resolved efficiently.

If an informal resolution cannot be reached, disputes may be brought before any court, tribunal, or authorized dispute-resolution body having jurisdiction under applicable law.

We do not require consumers to waive mandatory rights to judicial remedies or agree to an undisclosed compulsory arbitration procedure.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or disregarded to the extent required by law.

The remaining provisions will continue to apply where legally permissible.

The invalidity of one provision will not automatically invalidate the entire agreement.

26. No Waiver

A failure or delay by VELORA to enforce a contractual right does not automatically constitute a permanent waiver of that right.

Any waiver must be legally valid and limited to the circumstances in which it is granted.

This provision does not permit the removal of mandatory consumer protections.

27. Entire Agreement

These Terms, together with the applicable product information, checkout disclosures, Return & Refund Policy, Shipping Policy, Privacy Policy, and any express guarantees provided with the purchase, constitute the relevant contractual framework between VELORA and its customers.

Where a specific product promise or guarantee provides the customer with greater protection than these general Terms, the specific commitment will be honored according to its conditions and applicable law.

No provision overrides rights that cannot legally be waived.

28. Customer Support and Contact Information

For questions about these Terms, orders, payments, delivery, returns, or other customer-service matters, please contact:

VELORA Customer Support

Email: uk.infoinquieres@gmail.com

Website: https://angelfe.com

Customer support inquiries may be submitted by email.

We aim to review customer communications within a reasonable timeframe and respond according to the nature and urgency of the inquiry.

FINAL LEGAL NOTICE

Nothing in these Terms of Service is intended to exclude, restrict, or replace any consumer rights, statutory warranties, legal guarantees, or remedies that cannot lawfully be limited under applicable legislation.

By purchasing from VELORA, customers agree to the contractual provisions of these Terms to the extent they are valid and enforceable under applicable law.