Shipping policy
Shipping Policy
VELORA — Official Shipping & Delivery Policy
Last Updated: October 30, 2026
At VELORA, we are committed to providing a reliable, transparent, and efficient shipping experience.
This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered, as well as the procedures applicable to shipping delays, international orders, missing packages, and delivery-related concerns.
By placing an order through https://angelfe.com, you acknowledge the shipping information disclosed during checkout and the applicable provisions of this policy.
Nothing in this policy limits or excludes any mandatory consumer rights under applicable law.
1. Order Processing
Orders are generally prepared for shipment within 2–4 business days after successful payment confirmation.
Processing includes payment verification, order confirmation, product preparation, packaging, and coordination with our fulfillment partners.
Business days exclude Saturdays, Sundays, and applicable public holidays.
Please note:
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Processing time is separate from shipping transit time.
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Orders placed during weekends or holidays generally begin processing on the following business day.
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Orders requiring additional payment or security verification may take longer to process.
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High-demand periods, promotional events, or inventory replenishment may affect processing schedules.
If we cannot dispatch an order within the promised timeframe, we will notify the customer and provide the cancellation or refund options required by applicable law.
2. Estimated Delivery Times
Estimated delivery times begin after the order has been dispatched, not on the date the order was placed.
Our standard delivery estimates are:
| Destination | Estimated Transit Time |
|---|---|
| United States | Approximately 10 business days |
| United Kingdom | Approximately 10 business days |
| Other eligible countries | Estimated delivery information provided at checkout |
These are estimates rather than unconditional guarantees. The applicable delivery information presented before purchase takes precedence where a different timeframe has been specifically agreed upon.
Delivery estimates may vary depending on destination, local postal infrastructure, customs procedures, carrier operations, and seasonal demand.
Any legally binding delivery deadlines remain fully applicable.
3. Shipping Destinations
VELORA offers shipping to selected countries and territories.
Available destinations are determined by our current shipping capabilities and the delivery options presented at checkout.
Certain regions, remote locations, or restricted territories may not be eligible for delivery.
If a destination is not supported, an available shipping option may not appear during checkout.
We reserve the right to restrict delivery to locations where fulfillment is unavailable, impracticable, or prohibited by law.
Where an accepted order cannot be fulfilled, the customer will be informed and refunded in accordance with applicable law.
4. Shipping Rates and Charges
Shipping charges, if applicable, are calculated or disclosed during checkout before payment is completed.
The final shipping amount may depend on:
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Delivery destination.
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Order contents and quantity.
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Package weight or dimensions.
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Available shipping services.
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Promotional shipping offers.
Any free-shipping promotion applies only when expressly displayed and confirmed during checkout.
VELORA does not guarantee free shipping on every purchase.
No additional shipping charge will be imposed by VELORA after an order has been accepted without the customer's authorization or another lawful basis.
5. Fulfillment Partners and Shipping Origin
VELORA works with independent fulfillment and logistics partners to prepare and dispatch customer orders.
Orders may be shipped from different fulfillment facilities depending on product availability, destination, and logistics requirements.
Consequently, the shipping origin may differ from the destination country or the location associated with the VELORA brand.
Orders may be handled by international transportation providers and transferred to local delivery carriers for final delivery.
VELORA remains responsible for its obligations as the seller under applicable consumer protection laws.
6. Order Confirmation and Tracking
After successfully placing an order, customers will ordinarily receive an order confirmation at the email address provided during checkout.
Once the order has been dispatched, shipping confirmation and available tracking information will be provided.
Tracking information may include:
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Order reference number.
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Shipping or dispatch confirmation.
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Tracking number.
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Carrier information, where available.
Tracking updates are provided by shipping carriers and may not appear immediately after the tracking number is created.
Temporary periods without tracking updates can occur during international transportation, customs handling, or transfers between delivery networks.
A temporary absence of tracking movement does not necessarily indicate that a package has been lost.
Customers are encouraged to contact VELORA if tracking information remains inactive for an unusually long period or if the estimated delivery period has passed.
7. International Shipping and Customs
International orders may be subject to customs inspections, import duties, taxes, or other government-imposed charges.
The treatment of these charges varies by destination.
Where VELORA collects import taxes or duties during checkout, the applicable charges will be disclosed before the order is completed.
Where additional charges are payable upon importation, customers will be informed of that possibility as required by applicable law.
Customers are responsible for paying properly disclosed import charges assigned to them under the applicable shipping arrangement.
VELORA is not responsible for customs charges imposed independently by destination authorities where the customer was lawfully informed of that responsibility.
However, this provision does not relieve VELORA of any obligation to disclose charges, fulfill its contractual commitments, or provide mandatory consumer remedies.
8. Shipping Delays
We make reasonable efforts to dispatch orders promptly and provide accurate delivery estimates.
Nevertheless, delays may occur due to circumstances such as:
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Customs inspections or clearance procedures.
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Severe weather conditions.
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Public holidays or seasonal shipping demand.
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Carrier network disruptions.
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Transportation interruptions.
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Unexpected inventory shortages.
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Government restrictions.
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Other circumstances beyond our reasonable control.
If a material delay affects an order, we will provide relevant updates when reasonably available.
Where United States shipping regulations apply, we will seek the customer's consent to a delayed shipment or provide a refund as required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.
For customers protected by United Kingdom, European Union, or other applicable consumer laws, statutory delivery deadlines and remedies remain in effect.
We will not require customers to wait indefinitely for undelivered merchandise.
9. Incorrect or Incomplete Shipping Information
Customers are responsible for reviewing the delivery information entered during checkout.
Please ensure that the shipping address is accurate and complete, including all applicable address details.
If an error is discovered, contact our support team as soon as possible:
We will make reasonable efforts to correct the information before dispatch.
Once the order has entered transportation, address changes may not be possible.
Additional shipping charges directly caused by incorrect or incomplete information provided by the customer may be the customer's responsibility where legally permitted.
If delivery fails because of an incorrect address supplied by the customer, we will assess the available redelivery, return, cancellation, or refund options according to the circumstances and applicable law.
VELORA does not guarantee successful redirection of a package after dispatch.
10. Failed Delivery Attempts and Unclaimed Packages
Delivery carriers may attempt delivery more than once, hold a package for collection, or request additional information from the recipient.
Customers should review carrier notifications and respond to reasonable delivery instructions when necessary.
Packages that remain unclaimed may be returned to the relevant logistics facility.
Where a failed delivery is directly attributable to the customer's actions or an incorrect address supplied by the customer, reasonable additional shipping or handling expenses may apply, provided they were appropriately disclosed and are permitted by law.
Any resulting refund will be assessed according to the circumstances and applicable consumer protection requirements.
11. Lost or Missing Packages
If your package has not arrived within the applicable delivery period, please contact:
Include your order number and available tracking information.
Our support team may investigate the shipment with the relevant logistics provider.
Depending on the findings and applicable law, an appropriate resolution may include:
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Additional delivery assistance.
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A replacement shipment.
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A refund.
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Another remedy agreed upon with the customer.
A package marked as delivered by a carrier is not automatically conclusive proof that the customer received it.
Delivery disputes will be reviewed using relevant shipping records and other reasonably available evidence.
VELORA will provide the remedies required where goods are lost or not delivered as agreed.
12. Damaged or Incorrect Deliveries
Customers should inspect their orders upon receipt.
If an item arrives damaged, incomplete, defective, or different from what was ordered, please contact our customer support team promptly.
Email: uk.infoinquieres@gmail.com
To assist our investigation, please provide the order number and, when reasonably available, photographs showing the issue.
We recommend keeping the product and packaging until the matter has been assessed.
The appropriate remedy will be determined in accordance with our Return & Refund Policy and applicable consumer protection laws.
This may include replacement, repair, refund, or another legally required resolution.
Customers will not be required to bear return shipping costs for confirmed defective or incorrectly supplied goods where applicable law requires the merchant to cover them.
13. Multiple Packages and Separate Shipments
In certain circumstances, an order containing multiple items may be dispatched in separate packages.
This may occur because products are stocked at different fulfillment locations or require different shipping arrangements.
When this happens, packages may arrive on different dates.
Separate tracking information may be provided where available.
Customers will not be charged additional undisclosed shipping fees merely because VELORA chooses to divide an order into multiple shipments.
14. Order Changes and Cancellations
If you need to change or cancel an order, please contact us immediately at:
Include your order number and clearly describe the requested change.
We will make reasonable efforts to accommodate requests submitted before dispatch.
However, once an order has been prepared or transferred to a shipping provider, operational changes may not be possible.
Where the customer has a statutory right to cancel, that right remains unaffected.
Any cancellation, return, or refund will be handled in accordance with our Return & Refund Policy and applicable law.
15. Holiday and Peak-Season Shipping
During major shopping periods, including Black Friday, Cyber Monday, Christmas, and other promotional events, processing and transit times may be affected by increased demand.
Customers purchasing products for a specific occasion are encouraged to place orders early and review the delivery estimate before checkout.
Unless expressly guaranteed in writing, VELORA does not promise delivery by a particular holiday or event date.
Where a specific delivery date is contractually agreed upon and legally essential, the customer's applicable remedies for late delivery remain unaffected.
16. Delivery Responsibility and Consumer Rights
VELORA is committed to respecting applicable consumer protection laws in all markets where it conducts business.
In jurisdictions where the seller is responsible for the goods until delivery to the customer or an authorized recipient, that responsibility remains with VELORA.
The transfer of a package to a courier does not, by itself, remove any legally imposed responsibility for loss or damage during transit.
Customers in the United Kingdom and European Union retain the statutory delivery protections applicable to their purchases.
Customers in the United States retain applicable protections concerning promised shipment times and delayed-order refunds.
Australian customers retain applicable rights under the Australian Consumer Law.
Nothing in this policy excludes rights that cannot legally be waived.
17. Policy Changes
VELORA may update this Shipping Policy to reflect changes in shipping providers, fulfillment procedures, delivery destinations, operational requirements, or applicable law.
Updated terms will be published on our website.
Changes will not retroactively remove contractual benefits or mandatory rights associated with existing purchases.
18. Customer Support
For order processing questions, shipping updates, delivery concerns, missing packages, or other shipping-related assistance, please contact:
VELORA Customer Support
Email: uk.infoinquieres@gmail.com
Website: https://angelfe.com
Please include your order number when contacting us so that we can identify your purchase and assist you efficiently.
Important Legal Notice
This Shipping Policy must be read together with our Terms of Service and Return & Refund Policy.
Nothing in this policy is intended to exclude, restrict, or override any statutory delivery obligation, legal guarantee, consumer protection right, or mandatory refund remedy under applicable law.